Your privacy matters to us. This Privacy Policy explains exactly what personal data dwg888 collects when you use our platform, how we use and protect that data, who we share it with, and what rights you hold as a Member. Please read this document carefully alongside our Terms & Conditions.
Last updated: 01 January 2026 | Version 2.1 | Language: English
Your Privacy, Our Priority: dwg888 is committed to handling your personal data with the highest standards of care, transparency, and security. This Privacy Policy is written in plain, accessible English so that every Member — wherever they are in Indonesia — can clearly understand how their information is treated. If you have any questions after reading this document, please contact us at support@dwg888.app.
This Privacy Policy applies to all personal data processed by dwg888 in connection with the operation of the dwg888.app platform, including the website, any mobile-optimised interface, and all services offered thereon — sports betting, live casino, slot games, video poker, and related products.
By registering a Member Account or continuing to use the dwg888 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.
dwg888 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly for adults aged 21 and above who are residents of Indonesia.
For the purposes of this Privacy Policy, dwg888 acts as the data controller — the entity that determines the purposes and means of processing your personal data. All data collected through the Platform is controlled by dwg888 in accordance with the principles set out in this Policy and applicable data protection legislation.
If you wish to exercise any of your data rights, submit a complaint, or make an enquiry regarding this Policy, please contact our Data Protection team using the details set out in Clause 17.
dwg888 collects the following categories of personal data from Members and visitors to the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, national identity card (KTP) number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Jakarta, Surabaya, Bandung, Bali) | Account management, customer support, marketing (where consented) |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay), transaction histories, deposit and withdrawal records | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, browser type and version, device type and operating system, time-zone setting (WIB/WITA/WIT), session duration, page navigation paths | Platform security, performance optimisation, fraud detection |
| Usage Data | Games played, wagers placed, bet outcomes, bonus usage history, responsible gaming tool activations, login timestamps | Service delivery, personalisation, responsible gaming monitoring |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, survey responses | Customer support, quality assurance, dispute resolution |
| KYC Documentation | Scanned copies or photographs of KTP, passport, driver's licence, utility bills, bank statements | Identity verification, AML and regulatory compliance |
Special Categories of Data: dwg888 does not intentionally collect special-category data (such as health information, religious beliefs, or political opinions). If you voluntarily disclose such information in a support communication, it will be used solely for the purpose of resolving your enquiry and will not be retained beyond what is strictly necessary.
dwg888 collects your personal data through the following channels and mechanisms:
dwg888 processes your personal data for the following specific purposes:
dwg888 processes your personal data on the following legal bases, depending on the specific purpose:
dwg888 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
No Data Sales: dwg888 will never sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third party for their own marketing purposes. Any data shared with third parties is limited to what is strictly necessary for the purposes described in this Policy.
As an internationally licensed platform serving Members across Indonesia — including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, Makassar, and all other provinces — dwg888 may transfer personal data to servers and service providers located outside Indonesia. Where such transfers occur, dwg888 ensures that appropriate safeguards are in place, including:
You may request details of the specific safeguards applied to any international transfer of your data by contacting us at support@dwg888.app.
dwg888 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years post-closure | AML regulatory obligation |
| Financial Transaction Records | Duration of Account + 7 years post-closure | Financial record-keeping obligations |
| KYC Documentation | Duration of Account + 5 years post-closure | AML regulatory obligation |
| Customer Support Records | 3 years from date of interaction | Legitimate interest — dispute resolution |
| Marketing Preferences | Until consent is withdrawn, then deleted within 30 days | Consent |
| Technical / Log Data | 13 months from collection | Legitimate interest — security & fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
dwg888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:
Your Role in Security: While dwg888 maintains robust security infrastructure, you also play a key role in protecting your Account. Never share your password, use a unique strong password for your dwg888 Account, and contact us immediately at support@dwg888.app if you suspect any unauthorised access.
dwg888 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to secure your session, and to understand how the Platform is used. The following cookie categories are deployed:
dwg888 does not deploy third-party advertising or retargeting cookies. You can manage your cookie preferences through your browser settings. Note that disabling functional or analytics cookies may affect your experience on the Platform but will not prevent core service delivery.
As a Member of dwg888, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our Data Protection team as set out in Clause 17:
dwg888 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this may be extended by a further 60 days, with notice given to you within the initial 30-day period. We may request proof of identity before processing a rights request to ensure we do not inadvertently disclose data to an unauthorised third party.
With your explicit consent, dwg888 may send you promotional communications about bonuses, new game launches, sportsbook market updates (including BRI Liga 1, EPL, Champions League, AFF Cup fixtures), and seasonal promotional campaigns. These communications may be delivered by email or in-Platform notification.
You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to continue using the Platform or to receive service-related communications (such as deposit confirmations, withdrawal notifications, and security alerts), which are sent as part of contract performance and cannot be disabled while your Account is active.
The dwg888 Platform is strictly restricted to adults aged 21 years and above. dwg888 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If you believe that a minor has registered an Account on the Platform or submitted personal data to dwg888, please notify us immediately at support@dwg888.app. Upon verification, dwg888 will promptly delete all data associated with the minor's account and take appropriate action to prevent further access.
Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms where minors share a device with an adult Member.
The dwg888 Platform may reference third-party services — including game studios, payment gateways, and sporting event data feeds — in the course of delivering its services. dwg888 is not responsible for the privacy practices of any third-party services that operate under their own independent privacy policies. Members who interact directly with a third-party service provider (for example, completing an OVO or DANA transaction through that provider's own application) should review that provider's privacy policy separately.
dwg888 does not include external links to unaffiliated websites within the Platform, and this Privacy Policy governs only the data processing activities of dwg888 itself.
dwg888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material — for example, a new category of data being collected or a new third-party sharing arrangement — we will notify Members by displaying a prominent notice on the Platform or by email to your registered address at least 14 days before the changes take effect.
The version date displayed at the top of this document will be updated with each revision. Your continued use of the Platform after any amendment becomes effective constitutes your acknowledgement of the updated Policy. If you do not accept the revised Policy, you should close your Account and contact us to request deletion of your data in accordance with Clause 12.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by dwg888, please reach out to our Data Protection team through the following channels:
If you are not satisfied with our response to a data complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. dwg888 is committed to resolving all privacy concerns fairly and transparently, and we welcome feedback that helps us improve our data protection practices.
Our commitment to your privacy goes beyond legal compliance. These are the core principles that guide every data decision we make at dwg888.
Every byte of data transmitted between your device and dwg888 — whether you are depositing via BCA, placing a bet on a BRI Liga 1 match, or checking your balance — is protected by bank-grade SSL encryption.
dwg888 will never sell, rent, or trade your personal information to advertisers or data brokers. Your data is used solely to deliver, secure, and improve your Platform experience.
Identity verification is handled by certified third-party KYC providers under strict data-sharing agreements. Your identity documents are never stored beyond the legally required retention period.
From access requests to erasure, rectification to portability — dwg888 honours all data subject rights within 30 days. Manage your marketing preferences and cookie settings at any time from your Account.
We only keep your data for as long as necessary. Financial records are retained for up to 7 years post-Account closure for regulatory compliance; all other data is deleted on a defined schedule.
In the unlikely event of a data breach affecting your personal information, dwg888 will notify you and the relevant supervisory authority within the timeframes mandated by applicable data protection law.
Now that you understand how your data is protected, dive into everything dwg888 has to offer — live sports betting, thousands of slots, video poker, and fast IDR payments via your preferred Indonesian bank or e-wallet. 21+ only. Play responsibly.